Support

Email support@ashtecapps.com and we'll get back to you. To help us help you faster, include your device model, Android version, and the app version from Profile, along with a screenshot if you're seeing an error.

If you've already bought Premium but the app still shows the free tier (common after reinstalling, or switching devices), go to Profile → Premium → Restore. This re-checks your purchase with Google Play and re-unlocks everything without charging you again.

If Connect, Back Up, or Restore is failing on the Google Drive Backupscreen, first check that your device has an internet connection and that your Google account has available Drive storage. If it's still stuck, try Disconnect and reconnecting your Google account from the same screen.

• A connection code isn't working: codes are exactly 6 digits, double check for typos, and confirm the other person is reading their code from Circle → Your code.
• Not receiving notifications:check that notifications are enabled for Lifegram in your device settings, and that you're signed in on the Circle tab.
• A nudge won't send: nudges are limited to 5 per task per day to prevent spam, try again the next day.

System Lock uses your device's own screen lock (PIN, pattern, or biometrics), Lifegram never stores a separate password. If you're locked out, resetting your device's screen lock through its system settings will also unlock Lifegram.

We'd like to hear about it, email us at support@ashtecapps.com with what you were doing when it happened, or what you'd like to see added.

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